D & S Appliance Services at 447 East Central Street # 6, in Franklin

About D & S Appliance Services

The D & S Appliance Services is a US national Home goods company located in Franklin, Massachusetts. To figure out why customers choose D & S Appliance Services and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of D & S Appliance Services by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of D & S Appliance Services

• Address: 447 East Central Street # 6, Franklin, MA 02038
• Website: ds-appliance.com
• Phone: +1 508-528-3869
• Types: Home goods  

Reviews

• 5

  David Franklin

  Posted May, 23 2019
  As the response suggests below, one of the owners did contact me to apologize and offer to order the needed parts and repair at no charge ... with a different technician. It was nice to see how responsive the company was to a complaint and working to turn this bad experience into a good one. I will post again once complete.
  
  Just want to finalize review. The service tech (yes, a different one) arrived today. He was prompt, friendly and did a great job repairing the dishwasher. Again, I was pleased to see D&S step up to the plate and make this right. Nice job guys. I will call again should the need arise.
  
  *****
  
  D&S was referred to us from KitchenAid. The service tech was very rude and condescending. We had just bought the condo where the expensive ($1800) 2 year old dishwasher was installed. The problem was that we found it leaked after a few minutes when we ran the dishwasher. The tech said that he could see some mouse droppings so obviously we had a mouse problem. He could order the motor as he thought that might be the problem, but we could very well have extensive damage due to the "mouse problem". He also suggested that perhaps the pipes froze because we had just moved in, the previous owners obviously didn't live there for quite some time due to the "mouse problem". The previous owners moved out two days before we moved in and the heat was set to 65. There was no sign of mice anywhere and no mouse droppings in site. We generally would not have taken the front off the dishwasher to clean it. Those droppings could quite easily have been there since the condo was built. No signs anywhere else of droppings.
  
  He said if I wanted to haul it out from under the counter, he would replace the motor, but if that wasn't the problem, we still had to pay for it.
  
  When I questioned him about "me" hauling out the dishwasher, he said he wasn't about to do it as we could have all kinds of diseases due to the "mouse problem". He suggested we just go buy another one. I reminded him that this was an expensive until. He suggested that I just to go Lowes and buy one for $300. Really ? All the appliance are high end, I'm not about to put in a cheap model.
  
  Sorry, will NEVER do business with this company again and will tell everyone of my experiences.

Photos of D & S Appliance Services

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